Effective Date: 01 Jun 2025

Thank you for shopping with Debiya (https://debiya.com). We are committed to providing a smooth and reliable shipping experience for our customers. Please read the following shipping policy to understand how we handle deliveries.

Shipping Locations

We currently ship to:

• All locations within India

• Select international destinations (based on availability of courier partners)

If your location is not serviceable, you will be informed during checkout or via email after order placement.

Shipping Charges

• Domestic Shipping (India):

  • Standard shipping is free on all prepaid orders.

• International Shipping:

  • Shipping charges are calculated based on weight, destination, and courier service.

  • Customs duties, if applicable, must be borne by the customer.

Order Processing Time

• Orders are typically processed within 1-3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next working day.

Estimated Delivery Time

• Within India: 4–7 business days (depending on your location)

• International: 10–20 business days (subject to customs clearance and destination)

Please note: Delivery times are estimates and may vary due to external factors such as weather, courier delays, or high volume periods.

Order Tracking

• Once your order is shipped, you will receive a tracking link via email or SMS.

• You can track your shipment directly through our courier partner’s website.

Delays and Issues

While we strive to deliver your order on time, delays may occur due to:

• Courier service disruptions

• Natural calamities

• Strikes or lockdowns

• Incorrect or incomplete address information

We are not liable for delays caused by third-party courier services, but we will support you in resolving any delivery issues.

Address Accuracy

Please ensure all shipping details are correct at the time of checkout. Debiya is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Undelivered Packages

If an order is returned to us due to an undeliverable address, refusal to accept delivery, or repeated failed delivery attempts:

• We will notify you via email.

• You may choose to have the item re-shipped (shipping charges may apply) or request a refund (excluding original shipping charges).