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Return to shopEffective Date: 01 Jun 2025
At Debiya (https://debiya.com), customer satisfaction is our top priority. If you’re eligible for a return or cancellation, here’s how our refund process works.
Refund Eligibility
You may be eligible for a refund under the following circumstances:
The product is returned in original condition and packaging.
The product was damaged, defective, or incorrect on arrival.
The order was cancelled before shipment.
You’ve returned an eligible item within 7 days of delivery and the return has been approved by our team.
Please refer to our Return Policy for full return eligibility criteria.
Refund Options
Once your return is approved and the item is received in our warehouse, you can choose:
Refund to Original Payment Method (for prepaid orders)
Store Credit / Gift Voucher (faster option, especially for COD orders)
Refund Timeline
| Payment Method | Refund Type | Timeframe |
|---|---|---|
| Credit/Debit Card | Back to original method | 5–7 business days |
| Net Banking / UPI | Back to original method | 5–7 business days |
| Wallets (Paytm, etc.) | Back to original wallet | 5–7 business days |
| COD Orders | Store credit or bank refund | 7–10 business days |
Timeframes may vary depending on your bank or payment provider.
Cash on Delivery (COD) Refunds
Since COD refunds cannot be processed back to cash:
We will offer Store Credit or
You can provide bank account details for a NEFT/IMPS transfer.
- Post approval, we will process the refund within 1-3 business days and It will be credited to the original payment method within 1-3 business days.
Please ensure you share correct account information to avoid delays.
Partial Refunds
In certain cases, only partial refunds may be granted (if applicable):
Items not in original condition, damaged or missing parts not due to our error.
Returns initiated after the return window has expired.
Refund amount adjusted for discounts, shipping charges, or other deductions.
Non-Refundable Items
We do not offer refunds on:
Customized or made-to-order sarees
Final Sale items or gift cards
Shipping fees (unless due to our error)
Refund Status Updates
You’ll receive an email confirmation once:
Your return is received and inspected.
Your refund is approved and processed.
If you haven’t received a refund within the expected time frame:
Double-check your bank account or card provider.
Contact your payment gateway/bank for any delays.
Still stuck? Reach out to us and we’ll help.