Effective Date: 01 Jun 2025

At Debiya (https://debiya.com), your satisfaction is our priority. If you’re not fully happy with your purchase, we offer a hassle-free exchange policy under the conditions outlined below.

Eligibility for Exchange

You may request an exchange if:

• The product received is damaged, defective, or incorrect.

• The product does not match the description or images.

• The size or style is not as per your order (if applicable).

Note: Exchanges are not applicable on:

• Products marked as Final Sale or Non-returnable.

• Customized or altered sarees.

• Items returned without original packaging, tags, or in used/washed condition.

Exchange Request Window

You must initiate an exchange request within 7 days of receiving your order.

To request an exchange, please contact us via:

📧 Email: hello@debiya.com
📞 Phone: +91 9594959350

Please include your order number, reason for exchange, and images (if applicable).

Exchange Process

Once your request is approved:

1. We will arrange a reverse pickup from your address (if serviceable).

2. After receiving and inspecting the returned item, we will:

   • Ship the replacement product (subject to availability), or

   • Issue a store credit or exchange voucher if the item is out of stock.

The replacement will be shipped within 5-7 business days after return approval. The replacement product will be delivered within 4-7 business days business days.

Conditions for Exchange Approval

To be eligible for exchange, the product must:

• Be unused and in original condition.

• Have original tags, labels, and packaging intact.

• Pass our quality check upon receipt.

Debiya reserves the right to decline exchange requests that do not meet these conditions.

Shipping Costs for Exchange

• If the exchange is due to our error (wrong/damaged product), we bear all shipping costs.

• For size/style-related exchanges initiated by the customer:

  • Return shipping costs are the customer’s responsibility.

  • Reshipping charges may apply for the replacement product.

International Orders

Currently, we do not accept exchanges on international orders unless the product is damaged or incorrect.